AAA Carolinas at 6600 Aaa Drive in Charlotte, North Carolina

Customer Reviews about AAA Carolinas

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  At this time I am at a loss. My husbands grandparents have been members with you since 1997, made their payments on time always and have only used your services twice before. Both of them are in their 80's. We as family members make sure that they have services like this in order to make sure they will be alright as most family lives in New York and we are the closest in Charlotte N.C. , They live in Calabash. To make a very very long story as short as possible, My husbands grandfather locked his keys in the car. A driver was dispatched in order to assist and after a short amount of time said he couldn't help and had other calls waiting on him and that they would need to call a locksmith. They said we waited on you and he said that their was nothing he could do to help them. several ways he could have helped come to mind. He could have helped them to get a cab home or to wherever they needed to go for one. they do not have cell phones and told the man this asked if he could call the locksmith or AAA to send out someone and he said no he had to leave. it is in the 90's outside and he left them stranded!! he refused to call AAA back for further assistance and refused to help them in any further action. When they walked back to the store to call for assistance again AAA stated they would need to send a locksmith out AT OUR GRANDPARENTS EXPENSE!!! What are they paying you for!!! Our grandparents agreed to pay and went back to their car and waited. mind you both of them have heart troubles and asthma just to mention a few. they waited, and waited, and waited and waited. Finally, after 4 hours in 90 degree weather, Joe, 85, got in the back seat and was able to tear out the back seat in order to get into the trunk. when they arrived home there was a message from AAA stating they would not be able to send a locksmith with out verification of payment form the primary, Joe, as his wife was secondary on the policy. From the get go their situation was explained. Joe is suffering from dementia. And Kay does the best she can to handle everything for him. THIS IS HOW YOU TREAT YOUR LOYAL CUSTOMERS!!! You cannot tell me that the caller could not tell the difference between a home answering machine and a cell phone. Besides she was told that they did not have a cell phone. I am outraged. I think AAA should talk it upon themselves to make this right. I will be handling this mater for Joe and Kay with their assistance.
  April 18, 2017

  by Jennifer Schebel

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