Banfield Pet Hospital at 10245 Perimeter Parkway in Charlotte, North Carolina

Customer Reviews about Banfield Pet Hospital

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  We have been attending Banfield Pet Hospitals for around 3 years now. Due to moving frequently, it has been great to be able to get consistent treatment for our pets. The Mooresville, NC location and Olympia, WA location have been nothing short of excellent. However when it comes to customer and veterinary service, the North Lake, NC location seriously lacks. In a call to verify my pets medical records before grooming/boarding, the staff was incredibly rude and just hung up on the phone. This is not the first time I have experienced rude behavior and issues with the front desk staff. I have had issues with obtaining my pets medical records at this location, as well as receiving the medicine that I have purchased when visiting this location. I have worked as a help desk representative for their competing company, and have experience within the vet industry, therefore I understand that it isn't always easy to deal with concerned pet owners. I always keep that in mind when inquiring about my pets. However, it is important to keep the attitude to a minimum and simply answer the questions that are well within the job description, and NEVER hang up on an inquiring client...
  November 03, 2017

  by Kelly Flanigan
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  I love Dr. Mac he is vey caring and knowledgeable about my dog. He takes time to give you all the information needed to make decisions about your fur baby and that is so important to me. I would never do the "puppy plan" or "dog plan" again as it isn't cost efficient to my dogs needs so once his 12 mons is up we will be terminating that. Other than that if you need a good vet go see Dr. Mac....he is the only vet I schedule Baxter with unless it's an emergency.
  April 21, 2017

  by Toya White

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About Banfield Pet Hospital in Charlotte